The retail industry is changing more than ever before.
E-commerce has disrupted the brick-and-mortar format we've used for hundreds of years. Consumers have more options than ever before and will only spend their money on the very best option.
To keep up, retailers need to be vigilant across channels and give customers many options for purchasing products. They also need to engage with customers through social media.
We've illustrated how the industry is changing using charts and data. We also used examples of retailers who are already implementing changes for the future.
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