Perhaps more bosses should try going undercover in their own companies.
Just look at what dozens of senior executives have learned on the "Undercover Boss" TV series, which has franchises around the world.
The finale of season 4 on CBS featured some of the most "epic" encounters from past episodes, all of which spurred executives into making real changes.
Undercover Hooters CEO Coby Brooks watched as manager "Jimbo" made his employees eat beans with no hands, competing to see who could go home from work early.
After the episode, Brooks embarked on a mission to improve management, fired "Jimbo," and started programs to ensure those problems didn't reappear.
After changes “the morale was heightened, and everyone felt more of a sense of family ... we've never considered ourselves a ['Breast-urant'],” Brooks said.
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