- Trader Joe's jobs have a good rep in the grocery business.
- The grocery chain was named as one of the best places to work this year.
- Still, there are some things that shoppers do that tend to irritate Trader Joe's employees.
- Workers have taken to social media to discuss the customer behaviors that tick them off.
Trader Joe's earns pretty high marks in terms of employee satisfaction.
This year, Glassdoor named the grocery chain with a cult-like following as one of the best places to work in the US. Trader Joe's also earned that distinction in 2017, 2013, 2012, and 2011.
But any consumer-facing gig is sure to cause some stress. Sometimes, shoppers just do or say things that have a way of grating on workers' nerves.
One Trader Joe's worker, or crew member, wrote on Reddit that the stores probably attracted no more rude customers "than the average retailer."
But there are always going to be bad eggs.
"Many TJ's are built in or near affluent neighborhoods, so we do get a lot of people who can be a bit snooty, but won't go out of their way to be rude necessarily," the person wrote. "The outrageously rude customers are thankfully far and few between, and we even have had to ban a couple of them. For the most part, I think 99.9% of our customers are decent people. I am even on first name basis with many of the regulars."
With that in mind, here's a look at some of behaviors that are sure to aggravate Trader Joe's workers:
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Abusing the store's sampling policy
Trader Joe's wants customers to try its new products without having to commit to buying them outright. So workers are instructed to open items — aside from alcohol and products that require cooking — to allow shoppers to dig in to some samples.
On occasion, however, people take advantage of this sampling policy.
"I've only experienced two or three occasions where a customer tried to take advantage of this and wanted us to open literally ten plus products," one person who described working at Trader Joe's wrote in a 2017 Reddit thread. "Management had to step in and kindly inform them that one or two products is fine, but we have to draw the line somewhere."
Plus, even if you purchase a product you end up hating, you still have some recourse.
"We have the no-hassle return policy where you don't even need to bring a receipt, so they can buy the product with confidence and, if they don't like it, they are welcome to return it," the person wrote.
Another Reddit poster said handing out samples was "only annoying when I am the one running the sample station and a customer wants to try like three things — and I'm swamped with people wanting samples."
Acting impatient when it comes to finding products
One Reddit poster said customers sometimes irritated employees by asking multiple workers to check for the same product in the back of the store at the same time.
The poster also described being sick of customers "walking up to me — or sneaking up on me — and just saying the name of a product they have a question about, instead of saying, 'Hi, can you help me for a moment?'"
Leaving frozen items all over the store
If you decide a product isn't for you, Trader Joe's employees would appreciate it if you'd put it back where you found it.
One person who described being a Trader Joe's crew member wrote in a 2018 Reddit thread of feeling irked by "people who decide they don't want something refrigerated or frozen, who just leave it on a shelf somewhere."
"It inevitably gets to room temp and is ruined," the employee added. "It's just so wasteful. One time, I found a package of chicken breasts hidden behind the bottled water. Why?"
See the rest of the story at Business Insider